Returns & Cancellations

If your goods are damaged or if you receive an incorrect product, we would be happy to give you the following alternatives: - Exchange the goods for an alternative of your choice to equal value.No refund!!! Here, we have tried to answer few common question regarding return/replacement/requests. Please read through these:

In order to get a defective/unused item replaced :

Returns accepted only for the defective item, not for the dislike or not satisfied item !!

Drop a mail at boutiquevika@gmail.com or call us on +917204826056, within 7 days from the date of delivery.
The defective/unused product will be recalled and a replacement will be shipped immediately, if available.Strictly not for the not satisfied or disliking of the item, Return charges are payable by VIKA for domestic (India) shipments and by customer for International shipments.
Return Delivery Address:
VIKA Boutique, Flat 11,1st floor ,Fusion 4 iris aparments, M.K.Nagar, 80 feet road Near,venkateshwara kalyana mandapa, Yeshwanthpur, Bangalore - 560022

 

How do I cancel an order on vikaboutique.com?

For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount asap if you have paid for your order. If you've placed order in COD mode, we'll simply cancel it. Please drop a mail at boutiquevika@gmail.com for cancellation requests. You can also reply to the any email communication received by vika team regarding your order and we would process your request asap.
If the cancellation request is received after your product has been shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same. We will recall the parcel.
2. If you received the product, inform us, we'll get it picked up under standard return/replacement procedures mentioned above on this page.

Can I cancel / return a part of the order?

Yes, you can cancel / return a part of your order. Write to us at boutiquevika@gmail.com with your order number. We'll do the needful under our standard return/refund/cancellation policy mentioned above on this page.

Will you accept returns if I have bought products in SALE?

No. If your order contains products sold in SALE, we would not accept any returns/exchange/replacement requests. Sale products are final sale only.
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